Leadership, Strategy & Change

Difficulty: Intermediate; Description: An exploration of the essential data types and methodologies required for creating and refining effective loyalty programs.; Duration: Up to 51 minutes; This learning path has: 4 Courses, 2 Exams

Difficulty: Intermediate; Description: A strategic look at how to apply journey mapping methodologies in ways that support better business outcomes. Covering customer segmentation and attribution mod; Duration: Up to 53 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Beginner; Description: An introduction to the essentials of customer and patient journey mapping for sales teams, covering what the benefits are, the key steps in the process and the; Duration: Up to 48 minutes; This learning path has: 4 Courses, 2 Exams

Difficulty: Intermediate; Description: A focus on execution, looking at optimizing customer centricity initiatives. In this course we outline the practices, behaviors and skills required for success; Duration: Up to 51 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Intermediate; Description: This course explores how to embed journey mapping principles, and the importance of leveraging digital technology and data. It delves into the role of omnichann; Duration: Up to 47 minutes; This learning path has: 4 Courses, 2 Exams

Difficulty: Beginner; Description: Learn practical tools and advice to feel more confident when engaging with and influencing stakeholders.; Duration: Up to 41 minutes; This learning path has: 4 Courses, 2 Exams

Difficulty: Beginner; Description: Learn how to identify and prioritize stakeholders, helping your projects stay focused and on track.; Duration: Up to 46 minutes; This learning path has: 4 Courses, 2 Exams

Difficulty: Beginner; Description: Learn how to build your coaching skills, support your teams, and help them reach their full potential.; Duration: Up to 46 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Beginner; Description: Build your strategic thinking skills to plan ahead, spot risks and opportunities, and make smarter decisions that align your team’s work with the bigger picture; Duration: Up to 55 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Beginner; Description: Learn why target audience insights are important, how to gather the right data, and how to target audiences more effectively.; Duration: Up to 52 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Beginner; Description: Discover customer journey mapping, its role in marketing, key focus areas, and how to measure and optimize for continuous improvement.; Duration: Up to 56 minutes; This learning path has: 5 Courses, 2 Exams

Type: new learning path; Difficulty: Beginner; Description: Learn practical tools and advice to use creative thinking in the workplace.; Duration: Up to 1 hour and 14 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Intermediate; Description: Learn how to collect and implement target audience insights, including managing data, organizing teams, and leveraging artificial intelligence.; Duration: Up to 51 minutes; This learning path has: 5 Courses, 2 Exams

Difficulty: Intermediate; Description: Explore customer journey mapping to enhance user experiences and drive business success. Learn best practices and practical techniques.; Duration: Up to 56 minutes; This learning path has: 5 Courses, 2 Exams