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Customer Experience Essentials

This course explores the importance of customer experience, and how an effective strategy can drive loyalty, revenue and other business outcomes.
Difficulty: Beginner
Duration: Up to 50 minutes
Students: 1,658
Rating: 4.5/5
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Content overview
About

Content overview

7 steps
There are 2 Exams in this learning path
There are 5 Courses in this learning path
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer Experience Essentials Pre-Assessment
Customer Experience Essentials Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Beginner. Duration: 2m 17s.
COURSE
Beginner
Duration: 2 minutes and 17 seconds
Customer Experience Essentials Introduction
Welcome to this course on Customer Experience Essentials.
Difficulty: Beginner. Duration: 8m 5s.
COURSE
Beginner
Duration: 8 minutes and 5 seconds
Key Elements of a Customer Experience Strategy
We highlight the five key things you’ll need to consider when putting together a customer experience strategy: from setting clear objectives, goals and KPIs, to fostering a culture of customer centricity, involving people from across different functions and investing in the right data, tools and tech.
Difficulty: Beginner. Duration: 12m 2s.
COURSE
Beginner
Duration: 12 minutes and 2 seconds
Customer Experience in Practice
We explore the changes you can make to a number of channels to improve your customer experience from your website and chatbots, to messaging apps and loyalty programs.
Difficulty: Beginner. Duration: 6m 13s.
COURSE
Beginner
Duration: 6 minutes and 13 seconds
Measuring Your Success
We take a look at the metrics you’ll use to measure your success and the different KPIs you’ll want to track across the customer journey.
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
Duration: 1 minute
Customer Experience Essentials Glossary
Customer Experience Essentials Glossary
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer Experience Essentials Post-Assessment
Customer Experience Essentials Post-Assessment