learning path
Customer Experience Essentials
This course explores the importance of customer experience, and how an effective strategy can drive loyalty, revenue and other business outcomes.
Difficulty: Beginner
Duration: Up to 49 minutes
Students: 642
Enhance your skill setDevelop essential skills for thriving in real-world scenarios.
Stay focused, stay committedBoost your learning journey by enrolling: stay focused, consistent and achieve your goals with ease.
Earn a certificate of completionShow your skills and build your credibility when you include them in your resume and LinkedIn profile.
6 steps
There are 2 Exams in this learning path
There are 4 Courses in this learning path
You must complete the pretest before you start this content.
COURSE
Beginner
Duration: 2 minutes and 17 seconds
Customer Experience Essentials Introduction
Welcome to this course on Customer Experience Essentials.
COURSE
Beginner
Duration: 8 minutes and 5 seconds
Key Elements of a Customer Experience Strategy
We highlight the five key things you’ll need to consider when putting together a customer experience strategy: from setting clear objectives, goals and KPIs, to fostering a culture of customer centricity, involving people from across different functions and investing in the right data, tools and tech.
COURSE
Beginner
Duration: 12 minutes and 2 seconds
Customer Experience in Practice
We explore the changes you can make to a number of channels to improve your customer experience from your website and chatbots, to messaging apps and loyalty programs.
COURSE
Beginner
Duration: 6 minutes and 13 seconds
Measuring Your Success
We take a look at the metrics you’ll use to measure your success and the different KPIs you’ll want to track across the customer journey.
EXAM
Duration: Up to 10 minutes
Customer Experience Essentials Post-Assessment
Customer Experience Essentials Post-Assessment