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learning path

ITIL® 4 Foundation Certificate in IT Service Management

ITIL® 4 Foundation Certificate in IT Service Management

Difficulty: Beginner

Duration: Up to 10 hours and 15 minutes

Students: 8,353

Rating: 4.7/5

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17 steps

There are 6 Courses in this learning path

There are 5 Resources in this learning path

There are 6 Exams in this learning path

Duration: 3 minutes and 46 seconds

Lesson Introduction

In this step, you are introduced to the ITIL framework and service management.

Duration: Up to 40 minutes

The key concepts of service management resource

Duration: 8 minutes and 40 seconds

Module 1 - The key concepts of service management

Duration: Up to 10 minutes

The ITIL® service value system resource

Duration: 12 minutes and 49 seconds

Module 2 - The ITIL® service value system

Duration: Up to 1 hour and 30 minutes

The ITIL® practices resource

Duration: 19 minutes and 36 seconds

Module 3 - The ITIL® practices