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Data Analytics
CRM Essentials
learning path
CRM Essentials
Covering the fundamentals of the CRM ecosystem, this course unpacks this vital technology, examining what it is, how it works and what it offers business.
Beginner
Difficulty: Beginner
Up to 52m
Duration: Up to 52 minutes
584
Students: 584
3.6/5
Rating: 3.6/5
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Content overview
About
Content overview
7 steps
There are 2 Exams in this learning path
2
There are 5 Courses in this learning path
5
Duration: Up to 10m.
EXAM
Up to 10m
Duration: Up to 10 minutes
CRM Essentials Pre-Assessment
CRM Essentials Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Beginner. Duration: 2m 6s.
COURSE
Beginner
2m 6s
Duration: 2 minutes and 6 seconds
CRM Essentials Introduction
Welcome to this lesson on CRM Essentials.
Difficulty: Beginner. Duration: 3m 47s.
COURSE
Beginner
3m 47s
Duration: 3 minutes and 47 seconds
Understanding Customer Relationship Management
Understanding Customer Relationship Management
Difficulty: Beginner. Duration: 16m 24s.
COURSE
Beginner
16m 24s
Duration: 16 minutes and 24 seconds
CRM Capabilities
CRM Capabilities
Difficulty: Beginner. Duration: 8m 52s.
COURSE
Beginner
8m 52s
Duration: 8 minutes and 52 seconds
Creating a CRM Strategy
Creating a CRM Strategy
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
1m
Duration: 1 minute
CRM Essentials Glossary
CRM Essentials Glossary
Duration: Up to 10m.
EXAM
Up to 10m
Duration: Up to 10 minutes
CRM Essentials Post-Assessment
CRM Essentials Post-Assessment