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CRM Essentials

Covering the fundamentals of the CRM ecosystem, this course unpacks this vital technology, examining what it is, how it works and what it offers business.
Difficulty: Beginner
Duration: Up to 52 minutes
Students: 593
Rating: 3.6/5
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Content overview
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Content overview

7 steps
There are 2 Exams in this learning path
There are 5 Courses in this learning path
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
CRM Essentials Pre-Assessment
CRM Essentials Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Beginner. Duration: 2m 6s.
COURSE
Beginner
Duration: 2 minutes and 6 seconds
CRM Essentials Introduction
Welcome to this lesson on CRM Essentials.
Difficulty: Beginner. Duration: 3m 47s.
COURSE
Beginner
Duration: 3 minutes and 47 seconds
Understanding Customer Relationship Management
Understanding Customer Relationship Management
Difficulty: Beginner. Duration: 16m 24s.
COURSE
Beginner
Duration: 16 minutes and 24 seconds
CRM Capabilities
CRM Capabilities
Difficulty: Beginner. Duration: 8m 52s.
COURSE
Beginner
Duration: 8 minutes and 52 seconds
Creating a CRM Strategy
Creating a CRM Strategy
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
Duration: 1 minute
CRM Essentials Glossary
CRM Essentials Glossary
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
CRM Essentials Post-Assessment
CRM Essentials Post-Assessment