learning path

CRM Essentials

Covering the fundamentals of the CRM ecosystem, this course unpacks this vital technology, examining what it is, how it works and what it offers business.

Difficulty: Beginner

Duration: Up to 51 minutes

Students: 339

Rating: 3/5

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6 steps

There are 2 Exams in this learning path

There are 4 Courses in this learning path

EXAM

Duration: Up to 10 minutes

CRM Essentials Pre-Assessment

You must complete the pretest before you start this content.

COURSE

Beginner

Duration: 2 minutes and 6 seconds

CRM Essentials Introduction

Welcome to this lesson on CRM Essentials.

COURSE

Beginner

Duration: 3 minutes and 47 seconds

Understanding Customer Relationship Management

COURSE

Beginner

Duration: 16 minutes and 23 seconds

CRM Capabilities

COURSE

Beginner

Duration: 8 minutes and 52 seconds

Creating a CRM Strategy

EXAM

Duration: Up to 10 minutes

CRM Essentials Post-Assessment