Understanding Microsoft Support

In this lesson, we will look at how organizations can prepare and plan for service outages or degradations and the steps they should take should any issues arise.

Learning Objectives

• The tools Microsoft provides to monitor your Microsoft 365 services
• The steps for developing your own Incident response plan
• The support organizations can expect from Microsoft when issues arise

Intended Audience

• Users looking to learn about preparing an Incident Response Plan in Microsoft 365

Prerequisites 

• A basic familiarity with Microsoft 365