Choosing a CRM
Difficulty: Intermediate
Duration: 2 minutes and 59 seconds
Students: 196
Rating: 5/5
There are a lot of CRM systems out there to choose from. In this section, we dive into the three main types of CRM system - collaborative, operational and analytical and the key areas of focus for each. Then, we’ll cover some ‘CRM must-have' capabilities that your business should be looking out for, including automation and customized reporting and dashboards.
Why not check the glossary to make sure you are familiar with key terminology? (new tab)