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Content & Channel Optimisation
Customer Engagement Best Practice for Pharma & Healthcare
learning path
Customer Engagement Best Practice for Pharma & Healthcare
In this course we explore some best practice advice on delivering tailored, seamless and optimized experiences to the customer.
Intermediate
Difficulty: Intermediate
Up to 54m
Duration: Up to 54 minutes
701
Students: 701
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Rating: 5/5
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Content overview
About
Content overview
7 steps
There are 2 Exams in this learning path
2
There are 5 Courses in this learning path
5
Duration: Up to 10m.
EXAM
Up to 10m
Duration: Up to 10 minutes
Customer Engagement Best Practice for Pharma & Healthcare Pre-Assessment
Customer Engagement Best Practice for Pharma & Healthcare Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Intermediate. Duration: 2m.
COURSE
Intermediate
2m
Duration: 2 minutes
Customer Engagement Best Practice for Pharma & Healthcare Introduction
Welcome to this course on Customer Engagement Best Practice for Pharma & Healthcare.
Difficulty: Intermediate. Duration: 10m 33s.
COURSE
Intermediate
10m 33s
Duration: 10 minutes and 33 seconds
Putting the Customer First
In this lesson, we explore why adopting a customer-centric mindset is essential for successful customer engagement.
Difficulty: Intermediate. Duration: 11m 2s.
COURSE
Intermediate
11m 2s
Duration: 11 minutes and 2 seconds
Technology
We dive into the role technology plays in helping you execute your customer engagement. We begin by looking at CRM and NBA systems.
Difficulty: Intermediate. Duration: 9m 30s.
COURSE
Intermediate
9m 30s
Duration: 9 minutes and 30 seconds
Customer Engagement in Practice
In the final part of this course, we explore how to plan and optimize a customer engagement campaign.
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
1m
Duration: 1 minute
Customer Engagement Best Practice for Pharma & Healthcare Glossary
Customer Engagement Best Practice for Pharma & Healthcare Glossary.
Duration: Up to 10m.
EXAM
Up to 10m
Duration: Up to 10 minutes
Customer Engagement Best Practice for Pharma & Healthcare Post-Assessment
Customer Engagement Best Practice for Pharma & Healthcare Post-Assessment