The first test in this Course is a Baseline Knowledge Check. The purpose of this formative test is to check your existing knowledge of IT service management, and identify where in this lesson you should spend more of your time.
For instance, if you have answered questions incorrectly, you know to focus specifically on those topics in the lesson. Make sure to note down what these topics are so you can keep an eye out for them. If your results in the Baseline Knowledge Check indicate that you are strong in a particular topic, you may want to spend less time on that topic. Remember – you must be confident and knowledgeable in all subject areas of the Digital stage before you proceed to the Live event.
You have 16 minutes to answer 8 multiple-choice questions.
There is no minimum score to pass the test, as the questions are here to check what you already know before you start the lesson.