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Omnichannel
Customer Engagement Essentials for Pharma & Healthcare
learning path
Customer Engagement Essentials for Pharma & Healthcare
This course explores the core elements of a customer engagement approach for pharma and healthcare.
Beginner
Difficulty: Beginner
Up to 46m
Duration: Up to 46 minutes
961
Students: 961
5/5
Rating: 5/5
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Content overview
About
Content overview
7 steps
There are 2 Exams in this learning path
2
There are 5 Courses in this learning path
5
Duration: Up to 10m.
EXAM
Up to 10m
Duration: Up to 10 minutes
Customer Engagement Essentials for Pharma & Healthcare Pre-Assessment
Customer Engagement Essentials for Pharma & Healthcare Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Beginner. Duration: 2m.
COURSE
Beginner
2m
Duration: 2 minutes
Customer Engagement Essentials for Pharma & Healthcare Introduction
Welcome to this course on Customer Engagement Essentials for Pharma & Healthcare.
Difficulty: Beginner. Duration: 4m 58s.
COURSE
Beginner
4m 58s
Duration: 4 minutes and 58 seconds
Understanding the Customer Experience
In this lesson, we explore what a seamless customer experience might look like for HCPs.
Difficulty: Beginner. Duration: 8m 9s.
COURSE
Beginner
8m 9s
Duration: 8 minutes and 9 seconds
Choosing the Right Channels
In this lesson, we look at the different types of channels brands will likely be using to facilitate customer engagement.
Difficulty: Beginner. Duration: 9m 54s.
COURSE
Beginner
9m 54s
Duration: 9 minutes and 54 seconds
Data & Technology
In this lesson, we explore how customer relationship management systems and customer data platforms can help you drive successful customer engagement.
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
1m
Duration: 1 minute
Customer Engagement Essentials for Pharma & Healthcare Glossary
Customer Engagement Essentials for Pharma & Healthcare Glossary
Duration: Up to 10m.
EXAM
Up to 10m
Duration: Up to 10 minutes
Customer Engagement Essentials for Pharma & Healthcare Post-Assessment
Customer Engagement Essentials for Pharma & Healthcare Post-Assessment