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Omnichannel Essentials

This course examines the importance of an omnichannel approach in achieving sustainable growth amidst the ever-evolving retail landscape.
Difficulty: Beginner
Duration: Up to 56 minutes
Students: 838
Rating: 4.5/5
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Content overview
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Content overview

7 steps
There are 2 Exams in this learning path
There are 5 Courses in this learning path
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer Engagement Essentials Pre-Assessment
Customer Engagement Essentials Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Beginner. Duration: 2m 13s.
COURSE
Beginner
Duration: 2 minutes and 13 seconds
Omnichannel Essentials Introduction
Omnichannel Essentials Introduction
Difficulty: Beginner. Duration: 7m 22s.
COURSE
Beginner
Duration: 7 minutes and 22 seconds
What is Omnichannel?
What is Omnichannel?
Difficulty: Beginner. Duration: 15m 38s.
COURSE
Beginner
Duration: 15 minutes and 38 seconds
Designing an Omnichannel Customer Journey
Designing an Omnichannel Customer Journey
Difficulty: Beginner. Duration: 9m 41s.
COURSE
Beginner
Duration: 9 minutes and 41 seconds
Meeting Customer Expectations
Meeting Customer Expectations
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
Duration: 1 minute
Omnichannel Essentials Glossary
Omnichannel Essentials Glossary
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer Engagement Post-Assessment
Customer Engagement Post-Assessment