Skip to content
learning path

Omnichannel Essentials

This course examines the importance of an omnichannel approach in achieving sustainable growth amidst the ever-evolving retail landscape.
Difficulty: Beginner
Duration: Up to 56 minutes
Students: 941
Rating: 4.6/5
Start
Unlock your potentialBuild the skills and confidence you need to make a real impact.
Learn your wayThis content is flexible and engaging so you can take charge of your learning journey.
Showcase your expertiseApply what you've learned to track your progress and strengthen your understanding.
Content overview
About

Content overview

7 steps
There are 2 Exams in this learning path
There are 5 Courses in this learning path
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer Engagement Essentials Pre-Assessment
Customer Engagement Essentials Pre-Assessment
Difficulty: Beginner. Duration: 2m 13s.
COURSE
Beginner
Duration: 2 minutes and 13 seconds
Omnichannel Essentials Introduction
Omnichannel Essentials Introduction
Difficulty: Beginner. Duration: 7m 22s.
COURSE
Beginner
Duration: 7 minutes and 22 seconds
What is Omnichannel?
What is Omnichannel?
Difficulty: Beginner. Duration: 15m 38s.
COURSE
Beginner
Duration: 15 minutes and 38 seconds
Designing an Omnichannel Customer Journey
Designing an Omnichannel Customer Journey
Difficulty: Beginner. Duration: 9m 41s.
COURSE
Beginner
Duration: 9 minutes and 41 seconds
Meeting Customer Expectations
Meeting Customer Expectations
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
Duration: 1 minute
Omnichannel Essentials Glossary
Omnichannel Essentials Glossary
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer Engagement Post-Assessment
Customer Engagement Post-Assessment