learning path

Customer & Patient Journey Mapping Essentials for Sales

An introduction to the essentials of customer and patient journey mapping.

Difficulty: Beginner

Duration: Up to 48 minutes

Students: 101

Rating: 5/5

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Content overview

About

Content overview

6 steps

There are 2 Exams in this learning path

There are 4 Courses in this learning path

Duration: Up to 10m.

EXAM

Duration: Up to 10 minutes

Customer & Patient Journey Mapping Essentials for Sales Pre-Assessment

You must complete the pretest before you start this content.

Difficulty: Beginner. Duration: 2m 9s.

COURSE

Beginner

Duration: 2 minutes and 9 seconds

Customer & Patient Journey Mapping Essentials for Sales Introduction

Welcome to this course on Customer & Patient Journey Mapping Essentials for Sales.

Difficulty: Beginner. Duration: 12m 50s.

COURSE

Beginner

Duration: 12 minutes and 50 seconds

Customer Journey Mapping

We explore what customer journey mapping is, the different interactions customers might have with your brand, and the different stages of the adoption ladder.

Difficulty: Beginner. Duration: 11m 33s.

COURSE

Beginner

Duration: 11 minutes and 33 seconds

The Impact of the Patient & Measuring Your Success

We explore the patient journey and cover the types of data you’ll need access to when you’re creating and measuring your journey maps

Difficulty: Beginner. Duration: 1m.

COURSE

Beginner

Duration: 1 minute

Customer & Patient Journey Mapping Essentials for Sales Glossary

Duration: Up to 10m.

EXAM

Duration: Up to 10 minutes

Customer & Patient Journey Mapping Essentials for Sales Post-Assessment