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Customer & Patient Journey Mapping Essentials for Sales

An introduction to the essentials of customer and patient journey mapping for sales teams, covering what the benefits are, the key steps in the process and the
Difficulty: Beginner
Duration: Up to 48 minutes
Students: 93
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Content overview
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Content overview

6 steps
There are 2 Exams in this learning path
There are 4 Courses in this learning path
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer & Patient Journey Mapping Essentials for Sales Pre-Assessment
Customer & Patient Journey Mapping Essentials for Sales Pre-Assessment
You must complete the pretest before you start this content.
Difficulty: Beginner. Duration: 2m 16s.
COURSE
Beginner
Duration: 2 minutes and 16 seconds
Customer & Patient Journey Mapping Essentials for Sales Introduction
Welcome to this course on Customer & Patient Journey Mapping Essentials for Sales.
Difficulty: Beginner. Duration: 12m 50s.
COURSE
Beginner
Duration: 12 minutes and 50 seconds
Customer Journey Mapping
We explore what customer journey mapping is, the different interactions customers might have with your brand, and the different stages of the adoption ladder.
Difficulty: Beginner. Duration: 11m 42s.
COURSE
Beginner
Duration: 11 minutes and 42 seconds
The Impact of the Patient & Measuring Your Success
We explore the patient journey and cover the types of data you’ll need access to when you’re creating and measuring your journey maps
Difficulty: Beginner. Duration: 1m.
COURSE
Beginner
Duration: 1 minute
Customer & Patient Journey Mapping Essentials for Sales Glossary
Customer & Patient Journey Mapping Essentials for Sales Glossary
Duration: Up to 10m.
EXAM
Duration: Up to 10 minutes
Customer & Patient Journey Mapping Essentials for Sales Post-Assessment
Customer & Patient Journey Mapping Essentials for Sales Post-Assessment