Creating an Active Chatbot in Dialogflow

Users expect chatbots to be a naturally easy experience. Chatbots must therefore be active participants in conversations in helping users ask good questions. Dialogflow makes this process natural and straightforward with a suite of tools to guide users to the goals they want. In this lab, you will create a banking concierge chatbot that is capable of asking clarifying and follow-up questions.

Learning Objectives

Upon completion of this Lab you will be able to:

• Describe how Dialogflow can ask users follow-up questions
• Manage follow-up intents for multi-stage conversations
• Leverage contextual awareness to provide a more natural conversation

Intended Audience

This lab is intended for:

• Machine learning engineers
• Anyone interested in bots

Prerequisites

You should possess:

• A basic understanding of Dialogflow
• A basic understanding of Google Cloud is helpful but not required

The following content is sufficient to fulfill these prerequisites:

• Building Chatbots with Google Dialogflow course
• Creating Your First Dialogflow Bot