Understanding Azure Service Level Agreements and Lifecycles

In this lesson, I’ll start by explaining the purpose of Azure Service Level Agreements (or SLAs) and some of the details they contain. Then I’ll cover some of the actions that impact SLAs. Finally, I’ll go over the lifecycle of Azure services, from public preview to retirement.

Learning Objectives

• Understand the purpose of Azure Service Level Agreements (or SLAs) and what they contain 
• Understand actions that can impact SLAs in both positive and negative ways
• Understand Azure service lifecycle stages, including preview, general availability, and retirement

Intended Audience

• Anyone who is responsible for tracking or maintaining service levels on Azure implementations

Prerequisites

• Basic knowledge of Azure (or take our Overview of Azure Services lesson)