Auto Attendants and Call Queues

Difficulty: Beginner
Duration: 5 minutes and 47 seconds
Students: 171
Rating: 5/5

In this lesson, we will look at Microsoft Teams and how organizations can use it to meet their audio conferencing and phone needs.

Learning Objectives

After completing this lesson, you should have an understanding of the following:

  • Audio Conferencing within Microsoft Teams
  • What Microsoft Teams Phone is, and how it relates to PBX systems and the Publix Switch Telephone Network
  • How to monitor and manage call capacity within Teams across your organization

Intended Audience

  • Users looking to learn about preparing for audio conferencing with Microsoft Teams

Prerequisites 

  • A basic familiarity with Microsoft Teams would be helpful
Covered Topics