Module 2 - The Causes and Impact of Conflict

Lesson Description 

This module categorizes some of the common causes of conflict, including cultural bias and semantics, and then investigates how you can recognize the impact of conflict in your team. 

Learning Objectives 

The objectives of this lesson are to provide you with and understanding of: 

• The common general causes of conflict and those that relate to Agile teams. 
• The impact of culture, beliefs and values, cognitive bias and semantics in creating conflict. 

• The positive and negative aspects of conflict for an Agile team. 
• The different areas of impact (positive and negative) conflict can have in an Agile team. 
• The signs that illustrate conflict exists. 

Intended Audience 

The lesson is aimed at the Agile Scrum Master. However, it’s equally relevant to the Product Owner’s role in the team. 

Prerequisites of the Certifications 

There are no specific pre-requisites to study this lesson.  

Feedback 

We welcome all feedback and suggestions - please contact us at qa.elearningadmin@qa.com to let us know what you think.