Metrics II
Difficulty: Intermediate
Duration: 3 minutes and 10 seconds
Students: 2,092
Rating: 5/5
It can be really challenging to get a tangible grasp of how consumer-centric your business is, and to quantify and measure the progress you're making in a meaningful way. After all, how do you measure ‘consumer centricity’? Well, in this lesson, we’ll look at how metrics like NPS, Customer Lifetime Value, and CLV can help.
Why not check the glossary to make sure you are familiar with key terminology? (new tab)