Leveraging Data & Insight
Difficulty: Beginner
Duration: 5 minutes and 11 seconds
Students: 176
Becoming customer-centric means having access to good-quality data about your customers. In this section, we look at the types of data you should be gathering, as well as some ways you can actually measure customer centricity. We end by looking at the importance of taking a long-term approach and remaining consistent in order to meet your customers’ expectations.
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