Embracing Digital Tools
Difficulty: Intermediate
Duration: 3 minutes and 35 seconds
Students: 37
Rating: 5/5
Understanding the patient journey is an important part of the mapping process. That’s because the relationship a customer has with their patients will often influence their needs, behaviors and even treatment decisions. We explore how the ‘digital front door’ is giving patients control over their own journeys and shaping the way they interact with healthcare professionals. We’ll also take you through some key considerations to keep in mind as you move towards a more digital way of working.
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