ITIL 4 Foundation Lesson in IT Service Management

The ITIL® 4 Foundation Lesson provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization. It teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

Target Audience

This lesson is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organization.

Learning Objectives

At the end of this lesson, you will have an understanding of the following:

• Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
• The seven guiding principles of ITIL 4
• ITIL service value system
• The four dimensions of service management
• The ITIL practices, with a focus on 15 of these, of which 7 will be covered in detail