Improving Customer Support with Microsoft Copilot

Welcome to Improving Customer Support with AI - Microsoft Copilot.

Learning Objectives

• How Copilot Pro can be used to generate support documentation.

• How Copilot for Microsoft 365 can help summary and find information within your environment

• How to create custom copilots for support with Copilot studio

• And how to use Copilot pro to manage tickets and logs within Excel

Intended Audience

• Users looking to learn about Microsoft Copilot

Prerequisites

• A basic familiarity with Microsoft Copilot